Quick solutions to frequently encountered problems
Most Common Issues
Book Processing Stuck
Symptoms:
- Book shows "Processing" for over 10 minutes
- Progress bar not moving
- Cannot open book for chat
Solutions:
- Wait 15 minutes (large files take time)
- Check file size (must be under limit)
- Re-upload the file
- Try a different PDF
- Contact support if persists
Credits Running Out Quickly
Symptoms:
- Credits depleted faster than expected
- Unexpected credit usage
Solutions:
- Check credit usage history
- Use Quick Q&A mode for simple questions
- Avoid regenerating responses unnecessarily
- Consider upgrading plan
- Purchase additional credits
Slow Response Times
Symptoms:
- Long wait for AI responses
- Page loading slowly
- Timeouts occurring
Solutions:
- Check internet connection
- Try different browser
- Clear browser cache
- Disable browser extensions
- Check system status page
Search Not Finding Books
Symptoms:
- Search returns no results
- Known books not appearing
- Filters not working
Solutions:
- Check spelling and try variations
- Remove filters and search again
- Use partial titles or author names
- Browse categories instead
- Refresh the page
PDF Upload Fails
Symptoms:
- Upload error message
- File rejected immediately
- Upload never completes
Solutions:
- Check file format (must be .pdf)
- Verify size under limit
- Ensure PDF has selectable text
- Try different browser
- Check internet stability
Chat History Missing
Symptoms:
- Previous conversations gone
- Cannot find saved chats
- History not loading
Solutions:
- Check correct account logged in
- Look in "All Chats" section
- Use search to find specific chats
- Check filters aren't hiding chats
- Contact support for recovery
Export Not Working
Symptoms:
- Download button not responding
- Corrupted export files
- Missing content in exports
Solutions:
- Try different export format
- Check popup blocker settings
- Use different browser
- Reduce size of export
- Export in smaller chunks
Mobile App Issues
Symptoms:
- App crashing
- Features not working
- Sync problems
Solutions:
- Update to latest version
- Clear app cache
- Reinstall the app
- Check device storage
- Try web version instead
General Troubleshooting Steps
- Refresh the page (Ctrl/Cmd + R)
- Clear browser cache
- Try incognito/private mode
- Disable browser extensions
- Try different browser
- Check internet connection
- Restart computer
- Contact support
When All Else Fails
If none of these solutions work:
Document the issue:
- Take screenshots
- Note error messages
- Record steps to reproduce
Contact support:
- Email: support@ichatbook.com
- Include all documentation
- Specify urgency level
Temporary workarounds:
- Use web version if app fails
- Try different device
- Ask team member to help
Prevention Tips
- Keep browser updated
- Maintain stable internet
- Don't exceed file size limits
- Regular cache clearing
- Monitor credit usage