Troubleshooting
Solutions to common issues and frequently asked questions
Getting Help
Find solutions to common problems and get answers to frequently asked questions about iChatbook.
Troubleshooting Topics
Common Issues
Quick fixes for the most frequent problems users encounter.
Upload Problems
Resolve issues with PDF uploads and processing.
Chat Errors
Fix AI chat problems and error messages.
Account Issues
Login, password, and account access problems.
FAQs
Answers to frequently asked questions.
Quick Solutions
Can't Upload a Book?
- Check file is PDF format
- Ensure size is under limit
- Try different browser
- Clear cache and cookies
Chat Not Working?
- Check credit balance
- Refresh the page
- Try different chat mode
- Check internet connection
Login Issues?
- Reset password
- Check email verification
- Clear browser data
- Try incognito mode
Contact Support
Support Channels
- Email: support@ichatbook.com
- Live Chat: Mon-Fri 9am-5pm EST
- Response Time: Within 24 hours
When Contacting Support
Please provide:
- Your account email
- Description of the issue
- Steps to reproduce
- Screenshots if applicable
- Browser and OS information
System Status
Check current system status:
- status.ichatbook.com
- Twitter: @ichatbook
Emergency Issues
For urgent issues affecting business operations:
- Email: urgent@ichatbook.com
- Include "URGENT" in subject line